Refund Policy

Effective Date: May 1, 2026  |  Last Updated: May 25, 2026

14-Day Money-Back Guarantee

If you are not satisfied with UnionWork(TM) CaseFlow for any reason, you may request a full refund within 14 days of your first payment. No questions asked. This guarantee applies to both monthly and annual plans.

To request a refund under this guarantee, email support@unionworkcaseflow.com with the subject line "Refund Request" and we will process it within 5 business days.

Monthly Subscriptions

• Monthly subscriptions may be cancelled at any time from your account settings.
• Cancellation takes effect at the end of the current billing period - you retain full access through the period you paid for.
• No partial-month refunds are issued after the 14-day guarantee period.
• Unused seat licenses in a given month are not refundable.

Annual Subscriptions

• Annual subscriptions are eligible for a full refund within 14 days of payment.
• Between day 15 and day 30 of the annual term, we will issue a pro-rated refund for the remaining months, minus a $25 processing fee.
• After 30 days from the annual payment date, annual subscriptions are non-refundable. You retain full access through the remainder of the annual term.
• Annual subscribers who downgrade to monthly mid-term are not entitled to a refund of the difference.

Additional Seats

Additional seat licenses are billed annually at $15/seat/year. Seat licenses are refundable on a pro-rated basis within 30 days of purchase. After 30 days, seat license fees are non-refundable but the seat remains active through the annual term.

Service Outages

If the Service experiences an unplanned outage exceeding 24 consecutive hours that is directly attributable to our infrastructure (not to third-party providers like Supabase, Stripe, or your AI provider), we will credit your account one free month of service. This credit is the sole remedy for service availability issues.

How to Request a Refund

Email support@unionworkcaseflow.com with:

• Your organization name and registered email address
• The date of payment
• Reason for the refund (optional but helpful for improving our service)

We will confirm receipt within 1 business day and process eligible refunds within 5 business days. Refunds are returned to the original payment method.

Exceptions

Refunds will not be issued in cases of violation of our Terms of Service, including account suspension due to misuse or abuse of the platform.

Questions?

We want every union local to feel confident choosing UnionWork(TM) CaseFlow. If you have questions about our refund policy or your specific situation, please reach out - we are here to help.

Email: support@unionworkcaseflow.com